All orders are processed and shipped within 1 to 5 weeks after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates:
Shipping charges for your order will be calculated and displayed at checkout. you will get a tracking number when you place your order. Local orders are delivered 1-2 days from pickup notification. You will receive an email when your order has shipped alongside an email with a tracking number.

International Shipping:
We offer international shipping worldwide.
Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Illi studio is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at Hello@illistudio.com or whatsapp +971545116733 with your name and order number, and we will look into it for you.

Operating days and times:
Saturday to Thursday – 10AM till 6PM
Friday: OFF