We have a strict no exchange no refund policy. all orders are FINAL. 

As all pieces are made to order, with your chosen size and length to give you the choice of the perfect fit. As well as being more sustainable. We do NOT offer refunds and exchanges of your orders if there is no fault from our side in size/ length/ style. We do not offer refund or exchange if you decide you did not like the piece you received.

• The exception to this rule is in case of a faulty product or incorrect orders received by the client. incase of damages we will require photos to assess if the damage was truly done from our side. all our pieces get checked for quality by three different people before they are sent out. 

• We only accept exchange if the size/length are pieces we can showcase in our showroom and have not been worn. in this case we will send you another piece (the customer will need to pay for the shipping fees of exchanged products from both sides) 

• if you receive the product and you decide you do not like it, or want it, we cannot issue a refund. you must raise the issue within 1 day of delivery. 

Once an order is confirmed, illi studio is not obligated to accept requests for alterations or exchanges. Any such requests will only be considered based on the company's availability and goodwill.

To speak to customer care regarding an exchange or refund please contact hello@illlistudio.com or WhatsApp: +971545116733. we will get back to you within 2-3 business days. 

Our operating dates and times are:

Saturday to Thursday

10:00AM till 6:00PM